Printing problems with KCPS (Kyocera)
This guide aims to help you as the end user to do some simple troubleshooting of the follow-me printing solution Kyocera Cloud Print and Scan.
Prerequisites:
KCPS (Kyocera Cloud Print and Scan) is used as a follow-me printing solution for Kyocera printers.
To use KCPS you need the following:
A Kyocera printer available
KCPS application installed on your computer.
This guide aims to Enzure customers who have Kyocera printers and KCPS.
KCPS:
Kyocera Cloud Print and Scan is an application on your company-enrolled computer that seamlessly makes sure that all of your prints are available on any printer in your office Kyocera fleet of printers.
With a tap of your card or pin code (depending on company settings) you can see all of your pending prints and confidentially print without having to run to the printer or to have a private printer of your own.
For Enzure customers KCPS comes packaged through the “Company Portal”.
The application is most likey required on all devices in your company / office and might therefore not show up as an available application in the company portal. Reach out to Enzure Support if you cannot find the program installed on your computer.
The application installed on your computer looks like this:
The application is configured to auto-start with your computer. Once it has started up you will find it down in the right corner menu:
Right-click it to open the program.
Troubleshooting KCPS:
If you have opened the KCPS application and selected “Kyocera Cloud Print and Scan” as your printer.
If it still does not work then try one of these options.
Check network settings:
Are you on the correct network?
For Enzure customers, you should always be connected to the company network.
Note: Guest networks or “External” networks will not work
Restarting KCPS:
The easiest way to restart KCPS is to restart the computer.
Since KCPS is configured to auto-start when the computer starts.
Otherwise, you can use “Task Manager” in Windows.
Warning: Using the Task Manager to force close applications can lead to unexpected behaviour.
Log out and back in again:
If you have the program opened, you can press “Log out” in down in the right corner to sign out of your account.
Once you have signed out, the program will prompt you to log in again
After you have logged in again. It should work.
Try and print again. If it does not work. Please check your network settings again.
Done!
If you are still experiencing issues. Please contact Enzure support:
+46 10 188 99 98