/
Microsoft Support and Recovery Assistant (SaRA)

Microsoft Support and Recovery Assistant (SaRA)

Description

This guide will show you how to use Microsoft Support and Recovery Assistant (SaRA). SaRA is a tool developed by Microsoft to help users to solve common issues with Microsoft products such as The Office suite, Teams, Outlook, windows issues in general and many more.

Steps

If you can’t locate SaRA on your desktop, please download it from the provided link: https://aka.ms/SaRASetup

  1. Start the program from either the file or start menu.

  2. Select the affected applications:

    image-20240321-100440.png

     

  3. Please proceed by selecting the most accurate issue from the list:

    image-20240321-100608.png
    Example when selecting Onedrive

     

  4. Continue by following the questions and pressing next:

    image-20240321-100728.png
    Onedrive example

     

  5. When asked, provide your account information

  6. The application will now perform a scan for possible problems:

    image-20240321-100921.png
    Troubleshoot inprogress

     

  7. Once the task is completed, you will receive a report detailing any potential issues and whether they have been resolved.

Certain operations may necessitate administrative permissions, and it will be necessary to reach out to our support team. Please ensure that you save any relevant screens from your query in order to provide information for our technicians.