/
Reset Windows

Reset Windows

APPROVED

Prerequisites:

  • Administrative privileges (Connect to the VPN if your admin account won’t work)

  • The user’s data needs to be move to the cloud manually if Onedrive isn’t synchronized properly and verified including bookmarks if requested.

Proceed with the reset

This is a new enough version that no update needs to be applied. You can proceed to recovery immediately.

  1. Go to Settings → Update & Security → Recovery

    1. Under recovery, choose the option “Reset this PC“:

      image-20240516-074355.png



    2. Windows will pop up asking for the details regarding how you wish to reset, choose following options:

      image-20240516-074454.png



      image-20240516-074602.png

      You will be presented with this screen, here press the “Change settings“ option under the ““Current settings“ Bullet points

      image-20240516-074714.png

      Pick the “Clean data“ option changing it from a “No“ to a “Yes“. This will ensure that we completely wipe the PC. Then press “Confirm“, then “Next“ in order to proceed to the next step.

       

      Verify the settings are correct. It should look like the screenshot above, however notes may deviate depending on version and local group policy. Once the settings are verified, press the “Reset“ button.

If asked on how to reinstall Windows, select the cloud option

If your device is stuck in the reset process due to power cable loss or similar, press “ESC” to proceed with the process.

During the operation your device may encounter this screen about TPM- (Trusted Platform Module), in this case just press “f12“ or “f9“ to clear it and continue:

All done, good job!

Related articles

Reset Windows 10 with Autopilot