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Wi-Fi Connection

Wi-Fi Connection

This guide lists different actions you can take when your device is having trouble connecting to Wi-Fi.

The pictures are in swedish, button layout is the same

Make sure Wi-Fi is turned on

  1. In the search bar at the bottom of your screen, type “Settings”

  2. Open settings

    image-20250718-081410.png

  3. Open “Network & Internet”

  4. Make sure Wi-Fi is turned “On” & connected to the right Network

image-20250718-124014.png

Done!

Check Airplane Mode

  1. In “Settings” under “Network & Internet”, ensure Wi-Fi is turned “On”

  2. Ensure Airplane mode is turned “Off”

    image-20250718-124424.png

     

Done!

Forget and reconnect to the Wi-Fi network

  1. In “Settings” under “Network & Internet”

  2. Open “Wi-Fi”

    image-20250718-125759.png

  3. Open “Manage known networks”

    image-20250718-130029.png

  4. Find the network in the list

  5. Click “Forget”

    image-20250718-142051.png

     

  6. At the top left corner of the “Settings” window, click the “Back” arrow

    image-20250718-141940.png

     

  7. Open the list of “Available networks”

    image-20250718-131114.png

 

  1. Find the network in the list

  2. Click “Connect”

  3. Enter password

  4. Click “Connect” again

    image-20250718-131649.png

  5. Make sure your connected

    image-20250718-132044.png

Done!

Check for Windows updates

  1. In “Settings” open “Windows Update”

  2. Click “Search for update”

    image-20250718-135053.png

  3. Download and install any new updates. You might have to restart your PC to complete certain updates

Done!

Restart your PC

  1. Select Start

    image-20250718-141422.png

  2. Select On/Off button

    image-20250718-141519.png

  3. Select “Restart”

    image-20250718-141611.png

  4. Wait for the device to restart

Done!